General checklist before support call

General checklist

1. Check if frontend / backend versions are similar
2. Check if the database is up to date (check changelog for database version)
3. Check if the SCOA database is up to date (if using multiple SQL instances, for instance for the budget module and municipality database all the SQL instances should be up to date)
4. Check whether both MPBM and Sage SCOA versions are set
5. Check if sufficient disk space is available, to store records in a database, space on a drive is required. Do note that if the disk is running short on space, the application's performance will be impacted.

Checklist connection strings / databases not showing

1. Check ApiServer table in BudgetModule database if API server is set up correctly, it is advised to use an IP address instead of localhost so it is reachable from other machines as well.
2. Check de ServerInfo table whether the databases have been entered correctly (check for spaces behind the name as well)
3. Check the API server setup in the frontend config file. This is located in '{frontendFolder}\app\core\config' (most of the times this is 'C:\inetpub\wwwroot\MPBMApp\app\core\config', note that also here it is advised to use an IP address instead of localhost.

Note: for a detailed description on how to set up the connection strings refer to Configuring the connection strings.

Things to tick off before creating a ticket

Information requirements:

• Indicate which checks already have been done.
• Indicate database name
• Indicate SQL server name (and SQL server instance)
• Indicate frontend & backend version of the application.
• Indicate the database version
• In case the support request is license related, please indicate which license detail you have been filling in.